Terms & condition
Our prices are quoted in American dollars, net and no commission will be offered. Hotel rates are quoted per room per night. Tour and other services are quoted on per person basis. Single supplements will apply to individual travelers wishing to stay in a single room in a trip.
2. Reservation and Confirmation
All reservations to be made in writing via our official website or email addresses.
All reservation requests will be handled/replied within 24 hours. We will inform you in case we are unable to process your requests by the specified time frame.
3. Deposit & Payment
Upon confirmation of a reservation, you are required to deposit 30% of the tour cost within 3 days of booking confirmation. Additional deposits are required for certain services or at certain peak dates. We will advise you of this at the time of process your booking. The rest of package tour price should be paid not less than 45 days prior to departure.
If a booking is requested less than 45 days prior to the arrival date and confirmed, full payment is required before booking is processed.
Payment can be made by: Credit card, bank transfer, in cash or combined. All bank service charges (as may be applied by your bank and intermediate bank) are born by the payer.
In case of payment by credit cards, an additional charge of 3% will be added for Visa and Master Card and 3.85% for American Express.
In case you wish to make amendments to your booking, no charge will be applied if the amendments are not close to the deadline of cancellation (please see cancellation policy). When an amendment is made, the tour cost may change and the new price will apply.
5. Cancellation by by the traveller
If you cancel some or all portions of your booking cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:
- Cancellations made more than 45 days prior to arrival : 15%
- Cancellations made from 45 to 30 days prior to arrival : 25%
- Late cancellations made from 29 to 15 days prior to arrival : 50%
- Late cancellations made less than 14 days or no show : 100%
6. Cancellation by us
We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
7. Responsibility & Liability
We shall not be held responsible for the loss of property or additional expenses sustained by customers due to unforeseen disasters such as earthquake, flood, typhoon, fire, disease, adverse weather, etc. or the act of governments or other authorities such as war, strikes, political chaos, riots, quarantine, customs regulations, delays or changes in itineraries or schedules by those out of our control.
In addition, We will not be responsible for any injury, loss, death, delay or damage to personal property that is not related to our services such as airlines delay. Our’s maximum liability, for any reason, will be limited to the amount paid to us for the requested services.
We will not be held responsible for loss, death, physical harm caused to or any expenses incurred by passengers if they deviate from our original tour itinerary or group.
8. Your details
In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details include full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. If you are 70 years of age or over we also require you to complete and forward a Self- Assessment form. Your booking cannot be confirmed without provision of these details.
We commits you that any of your personal information received by us through the booking process will never be used for any other purposes but travel services related to your trip to our destinations.
9. Travel Insurance
We strongly recommend that all travelers obtain travel and health insurance before taking any of our tours. Insurance is not included in our tour cost.
Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US $200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects.
10. Passport and visas
You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your trip. Your passport must be valid for six months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to the Trip Notes for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.
11. Site accuracy
All efforts have been made to ensure the accuracy of descriptions and information contained on our website. However, occasionally circumstances may subsequently change and in the event of any significant or long-term changes, you will be informed of these at the time of booking or as soon as reasonably possible if there is time before your departure.
12. Children Policy
Children under 18 years of age must be accompanied by an adult who is parents or legal guardian. In the absence of such persons, written permission from them is required
• Under 2 years – free of charge;
• From 3 to 12 years – 50% discount on overland service if sharing bed with parents and 25% on air tickets, sharing room with parents with an extra bed;
• Above 12 years – adult cost;
WHY LAOS TOUR WITH US?
- We are internationally registered, well-recognized
- We respond you within 12 hours
- Local experts, true knowledge
- Our service is personalized, customized at its best
- Easy to pay online
- Best customer care/policy
- Committment to Satisfaction
- Professional Consultancy
- Unrivalled values