Feedback from Fred Strautman

From: Fred Strautman [mailto:]
Sent: Monday, October 2, 2017 5:02 PM
To: ‘Sales Laos Tours’
Subject: RE: Luang Prabang Mystery Tour – 4 Days

Nancy,

Thank you for the follow up call, this afternoon. I apologize for the poor reception, the phone was very hard to hear at the rice.

I would to say THANK YOU for the very good resolution to the hotel booking issue !! The Victoria is way above my expectations. THANK YOU !!! Also, Thank you for the company providing lunch this afternoon at the Butterfly exhibit, the lunch was excellent!!

Our tour guide Mr Vong is the best tour guide that my wife and I have had !! We have travelled to many countries with many tours and Mr Vong surpasses all the other tour guides.

Again, THANK YOU to you, Mr Vong and your company for the awesome service to resolve the hotel booking error, we are VERY VERY HAPPY !!! The tour itinerary is EXCELLENT !!!!!! Everything has been MORE than we expected.

Fred Strautman from USA

Fred Strautman Monday, October 2, 2017